We’ve rolled out a structural update to user roles and permissions across the Pure CallerID platform. This change is focused on tightening access to sensitive areas, reducing risk, and clearly separating administrative control from day-to-day operational work.
At a high level, billing, organization settings, and user management are now restricted to Owner-level roles and above. Admin users no longer have broad system control, and the User role has been formalized to support operational tasks without exposing configuration or account-level controls.
These changes are intentional and foundational. They align the platform with how large organizations actually operate, where a small group maintains control of critical settings while the broader team executes within defined boundaries. This also sets the stage for upcoming workspace-level permissioning.
There is no change to Owner, ResellerAdmin, or SuperAdmin capabilities. The primary impact is a reduction in Admin access and the introduction of a fully functional, limited-permission User role.
Summary of What Changed
- Admin access has been reduced in specific areas (Team, Billing, Organization)
- User role is now fully functional with limited, task-focused permissions
- Owner (and above) retain full access across the platform
- Billing access is now tightly restricted
Role Definitions & Permissions
Owner (and above: ResellerAdmin, SuperAdmin): Full access across the organization
Capabilities
- Full access to all settings and configurations
- Manage Billing, Organization, Team, and Workspaces
- No changes to existing permissions
Admin: Operational oversight, but no longer full control
Key Changes
- No access to Billing
- No access to Organization settings
- No access to Team (user management)
- Workspace access is now read-only
Admins previously had near full access; this has been intentionally reduced. Attempting to access restricted pages will result in hidden UI elements, redirects to the dashboard, or rejected API requests
User (newly formalized role): Designed for day-to-day execution
Access Level
- No access to Billing, Organization, or Team
- Read-only access to most platform configurations
Capabilities
- Add and delete records within existing record sets
- Upload and insert lists
- Manage suppressions
- Perform operational tasks without changing system configuration
Restrictions
- Cannot create, delete, or modify record sets themselves
- Cannot change platform settings or configurations
Billing Permissions
Billing access is limited to:
- Owner
- ResellerAdmin
- SuperAdmin
Admin and User roles do not have access to billing profiles or billing reports
Behavior:
- Billing pages are hidden in the UI
- Direct URL attempts redirect to the dashboard
- API access is rejected
Additional Notes
- These changes are enforced across the UI, direct URL access, and API requests
- No changes were made to Owner-level permissions
- These updates are foundational for upcoming workspace-level access controls
What to Expect
If your team previously relied on Admin users for billing access, user management, or organization configuration, those responsibilities will now need to be assigned to an Owner or higher role.
Need Help
If you believe a user has lost access unexpectedly or needs role adjustments, please reach out to your account management team or open a support ticket at support@purecallerid.com