Pure CallerID weekly feature release Information for Customers and Partners.
We’re excited to share this week’s product updates, including major feature releases, UI enhancements, and new API capabilities that expand how you can optimize the Pure CallerID Services Suite.
New Services Now Available
EngageSMS – Advanced Messaging Made Simple
EngageSMS is our enterprise messaging platform built for high-performance, compliant engagement. Whether you need 1-way broadcast messaging or 2-way conversational engagement, EngageSMS delivers:
- Streamlined & Automated Brand and Campaign Registration: Easily onboard and launch your messaging campaigns with fully automated vetting and registration through The Campaign Registry (TCR) and major carriers. Our process ensures efficiency, transparency, and compliance, eliminating friction and reducing time to market.
- 10DLC, Short Code, and TFN support: Ensuring regulatory compliance across all messaging methods and channels.
- Automated 10DLC campaign registration: Instant registration with TCR and major mobile carriers.
- Rate-limited, carrier-optimized delivery: Ensuring messages get through without blocks or slowdowns, accounting for conversational and auto-reply segments.
- Real-time analytics & insights: Track delivery rates, message performance, and compliance status downstream.
- Seamless integrations: API, webhook, and CRM-ready for automated messaging workflows and 2-way chat interactions stand alone or into your agent tooling.
Network Services – Strengthening Deliverability and Trust
Our new Network Services suite is designed to help businesses establish credibility, enhance call answer rates, and reduce spam tagging with our global, Tier 1 voice service. Key features include:
- High-Throughput Voice Connectivity & Scalability: Enjoy unlimited sessions, reduced carrier risk, and short telco paths with on-demand scalability and elasticity in real time. Fully integrated with Aegis One and Core, ensuring optimized delivery, intelligent routing, and seamless compliance.
- Community CallerID & Branded Calling: Improve customer confidence with proper number registration with Core for all voice engagement.
- SPAM Sentry & Risk Monitoring: Prevent numbers from being flagged as spam across carrier networks.
- Real-time CNAM & Reputation Management: Gain full visibility into how your numbers appear to consumers.
- DataBoost & Compliance Screening: Ensure outbound calls align with regulatory and fraud-prevention best practices.
Expanded API Access – Enhance Your Capabilities
We’re making it easier than ever to integrate our intelligence into your own systems with powerful new API endpoints. These APIs allow you to automate compliance, validate number health, and enhance operational efficiency in real time.
- SPAM Check API: Instantly verify whether a phone number is flagged as spam across major carriers. This API provides real-time number health insights, allowing you to validate a number’s status before purchasing from your telco provider, UCaaS, or CCaaS platform.
- CNAM Query API: Retrieve real-time caller ID name (CNAM) data to see exactly how a number will appear to recipients. This ensures validation of accurate CNAM, branding and trust visibility while preventing costly errors in number acquisition.
- Real-Time DataBoost API: Validate, score, and verify contact data before dialing, ensuring higher quality connections and improved contact rates.
- Real-Time DNC Query API: Direct access to the FTC’s Do Not Call (DNC) registry and all 12 state-operated DNC lists. Ensure compliance before initiating outbound engagement, reducing regulatory risk and improving campaign integrity.
- Known Litigator API: Proactively protect your business from high-risk numbers associated with TCPA, DNC, State Action, RESPA, TILA, CFPB, and other compliance-related litigation. Our API enables real-time screening against verified lists of known litigators and serial plaintiffs, reducing exposure to costly legal challenges and additional decisioning capabilities.
- Comprehensive API Documentation & Developer Support: Access detailed API documentation, technical specifications, real-world use cases, and sample code to streamline integration and maximize effectiveness. Our developer portal includes FAQs, implementation guidelines, and best practices to ensure seamless deployment. Explore API Access & Documentation or contact your Account Management team for assistance.
Key Enhancements & UI Upgrades
- Enhanced Dashboards & Analytics Tools: Gain deeper granular insights with our upgraded reporting, audit logs, and compliance tracking. New tools provide detailed visibility into platform usage, messaging performance, and regulatory adherence, ensuring you stay informed and in control.
- Redesigned Navigation & Improved User Experience: We’ve restructured and streamlined the platform’s navigation for a more intuitive and efficient user experience. The enhanced waffle menu and reorganized service categories provide faster access to key tools, reducing clicks and improving workflow efficiency.
- Performance, Scalability & Stability Upgrades: Significant backend optimizations have enhanced system speed, responsiveness, and uptime. Expect faster load times, reduced latency, and improved processing power to support high-volume operations with zero performance degradation.
As a reminder, all releases, upgrades, and enhancements roll out weekly with no downtime, performance impacts, or service degradation. We remain committed to delivering impactful updates that enhance your experience and welcome your feedback to ensure we are providing a continuous improvement cycle for our services. Find full release notes on our Support Portal here. If you have questions or would like a personalized review session on these new releases, enhancements, and endpoints, please contact your Account Management team to schedule a call today.