What is the Federal DNC Service?
The Federal DNC (Do Not Call) service from Pure CallerID’s Compliance Services checks phone numbers against the National Do Not Call Registry, maintained by the Federal Trade Commission (FTC), by utilizing your organization's SAN and coverage area. This registry contains numbers that consumers have opted out of receiving telemarketing calls, making it a critical compliance checkpoint for outbound communication.
How Does It Work?
When a number is submitted, either individually or as part of a list, the service queries the FTC’s database, updated daily, to determine if it’s registered. If a match is found, the number is flagged as off-limits for telemarketing purposes unless an exemption (e.g., existing business relationship) applies. The process can be automated through an API for real-time checks or run as a batch scrub to clean entire lists before use.
Role in Communication Workflows
The Federal DNC service helps ensure that outbound calls align with federal regulations, reducing the chance of violations that could lead to fines or complaints. It’s a foundational step for organizations managing telemarketing or customer outreach, allowing them to filter out restricted numbers early in the process. This keeps communication efforts compliant and focused on permissible contacts, supporting operational integrity.
Key Details
- Source: Directly synced with the FTC’s National Do Not Call Registry.
- Compliance Scope: Covers residential and mobile numbers registered by consumers.
- Exemptions: Does not flag calls allowed under specific conditions (e.g., prior consent).
This service is accessible through Pure CallerID’s Aegis One, Core, Engage SMS services as well as a stand alone service and is designed to complement other compliance and engagement services - both internally and externally.