This article is a supplement to the Engage Messaging Integration Guide.
Engage Delivery Result
{
"eventType" : "DeliveryResult",
"data" : {
"campaign" : {
"id" : "68a46f53f18f351f9cdc4fc3",
"name" : "Customer Demo - 75161",
"senderSourceType" : "SHORT_CODE"
},
"lead" : {
"id" : "6970f550dc88ec49c079d37b",
"orgId" : 10000,
"workspaceId" : 10200,
"messagingCampaignId" : "68a46f53f18f351f9cdc4fc3",
"messagingListId" : "6970f539ebd98856ea77c995",
"status" : "DELIVERED",
"statusMessage" : null,
"carrier" : "T-Mobile",
"normalizedCarrier" : "T-Mobile USA",
"phone" : "+14068945513",
"fromNumber" : "75161",
"timeZone" : "America/Denver",
"zip" : "59117",
"state" : "MT",
"lat" : 45.783606,
"lon" : -108.505138,
"leadData" : {
"Zip" : "33221",
"Phone" : "14068945513",
"FirstName" : "Nick",
"State" : "FL",
"companyName" : "NorthStar Ventures LLC",
"LastName" : "Santoro",
"City" : "Jacksonville"
},
"created" : "2026-01-21T15:48:32.298Z",
"sent" : "2026-01-21T15:48:42.065Z",
"result" : "2026-01-21T15:48:46.270Z",
"retryAfter" : null,
"conversationStarted" : false,
"responseIntention" : null,
"disposition" : null,
"dispositionTimestamp" : null
},
"messages" : [ {
"id" : "6970f559dc88ec49c079d38c",
"sender" : "75161",
"direction" : "OUTBOUND",
"messageType" : "SMS",
"responseType": "INITIAL",
"error": null,
"media" : [ ],
"timestamp" : "2026-01-21T15:48:41.773Z",
"message" : "Hi Nick, from Pure CallerID! Learn more about our research on the 🍎 iOS26 release at https://purecallerid.com/2025/09/apples-new-ios-26-call-screening-scenario/ Give us a ☎️ for more info at (844) 787-3248. Msg & data rates may apply. Msg frequency varies. Text STOP to cancel, HELP for help."
} ],
"dispositions" : [ ]
},
"endpoints" : {
"embeddableWidget" : "https://agent.purecallerid.app/engage?key=dn%2B3d7MrzwwiWxLQpcgZWhcnfcH%2BeH0iiBoSQkR7BFk%3D",
"conversationEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation?key=dn%2B3d7MrzwwiWxLQpcgZWhcnfcH%2BeH0iiBoSQkR7BFk%3D",
"sendMessageEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation/send?key=dn%2B3d7MrzwwiWxLQpcgZWhcnfcH%2BeH0iiBoSQkR7BFk%3D",
"dispositionEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation/disposition?key=dn%2B3d7MrzwwiWxLQpcgZWhcnfcH%2BeH0iiBoSQkR7BFk%3D"
}
}Engage Conversation Started
{
"eventType" : "ConversationStarted",
"data" : {
"campaign" : {
"id" : "68a46f53f18f351f9cdc4fc3",
"name" : "Customer Demo - 75161",
"senderSourceType" : "SHORT_CODE"
},
"lead" : {
"id" : "6970f550dc88ec49c079d382",
"orgId" : 10000,
"workspaceId" : 10200,
"messagingCampaignId" : "68a46f53f18f351f9cdc4fc3",
"messagingListId" : "6970f539ebd98856ea77c995",
"status" : "DELIVERED",
"statusMessage" : null,
"carrier" : "Cingular Wireless/2",
"normalizedCarrier" : "AT&T",
"phone" : "+19496728545",
"fromNumber" : "75161",
"timeZone" : "America/Denver",
"zip" : "59718",
"state" : "MT",
"lat" : 45.646519,
"lon" : -111.204847,
"leadData" : {
"Zip" : "59718",
"Phone" : "19496728545",
"FirstName" : "Derek",
"State" : "MT",
"companyName" : "AMF Technology",
"LastName" : "Oberholtzer",
"City" : "Bozeman"
},
"created" : "2026-01-21T15:48:32.328Z",
"sent" : "2026-01-21T15:48:43.027Z",
"result" : "2026-01-21T15:48:47.268Z",
"retryAfter" : null,
"conversationStarted" : true,
"responseIntention" : {
"sentiment" : "Positive",
"nextAction" : "Proceed",
"confidence" : 0.78,
"reason" : "Lead expressed interest and requested more information."
},
"disposition" : null,
"dispositionTimestamp" : null
},
"messages" : [ {
"id" : "6970f55adc88ec49c079d38e",
"sender" : "75161",
"direction" : "OUTBOUND",
"messageType" : "SMS",
"media" : [ ],
"timestamp" : "2026-01-21T15:48:42.785Z",
"message" : "Hi Derek, from Pure CallerID! Learn more about our research on the 🍎 iOS26 release at https://purecallerid.com/2025/09/apples-new-ios-26-call-screening-scenario/ Give us a ☎️ for more info at (844) 787-3248. Msg & data rates may apply. Msg frequency varies. Text STOP to cancel, HELP for help."
}, {
"id" : "6970f5ae1a21c02e53de3996",
"sender" : "+19496728545",
"direction" : "INBOUND",
"messageType" : "SMS",
"media" : [ ],
"timestamp" : "2026-01-21T15:50:06.095Z",
"message" : "Sounds amazing, tell me more!"
} ],
"dispositions" : [ ]
},
"endpoints" : {
"embeddableWidget" : "https://agent.purecallerid.app/engage?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D",
"conversationEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D",
"sendMessageEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation/send?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D",
"dispositionEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation/disposition?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D"
}
}Engage Message Received
{
"eventType" : "MessageReceived",
"data" : {
"campaign" : {
"id" : "68a46f53f18f351f9cdc4fc3",
"name" : "Customer Demo - 75161",
"senderSourceType" : "SHORT_CODE"
},
"lead" : {
"id" : "6970f550dc88ec49c079d382",
"orgId" : 10000,
"workspaceId" : 10200,
"messagingCampaignId" : "68a46f53f18f351f9cdc4fc3",
"messagingListId" : "6970f539ebd98856ea77c995",
"status" : "DELIVERED",
"statusMessage" : null,
"carrier" : "Cingular Wireless/2",
"normalizedCarrier" : "AT&T",
"phone" : "+19496728545",
"fromNumber" : "75161",
"timeZone" : "America/Denver",
"zip" : "59718",
"state" : "MT",
"lat" : 45.646519,
"lon" : -111.204847,
"leadData" : {
"Zip" : "59718",
"Phone" : "19496728545",
"FirstName" : "Derek",
"State" : "MT",
"companyName" : "AMF Technology",
"LastName" : "Oberholtzer",
"City" : "Bozeman"
},
"created" : "2026-01-21T15:48:32.328Z",
"sent" : "2026-01-21T15:48:43.027Z",
"result" : "2026-01-21T15:48:47.268Z",
"retryAfter" : null,
"conversationStarted" : true,
"responseIntention" : {
"sentiment" : "Positive",
"nextAction" : "Proceed",
"confidence" : 0.78,
"reason" : "Lead expressed interest and requested more information."
},
"disposition" : null,
"dispositionTimestamp" : null
},
"messages" : [ {
"id" : "6970f6661a21c02e53de42c3",
"sender" : "+19496728545",
"direction" : "INBOUND",
"messageType" : "SMS",
"media" : [ ],
"timestamp" : "2026-01-21T15:53:10.577Z",
"message" : "Thank you for the information, please reach out to schedule a demo."
} ],
"dispositions" : [ ]
},
"endpoints" : {
"embeddableWidget" : "https://agent.purecallerid.app/engage?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D",
"conversationEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D",
"sendMessageEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation/send?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D",
"dispositionEndpoint" : "https://engage.purecallerid.app/api/public/engage/conversation/disposition?key=dn%2B3d7MrzwwiWxLQpcgZWhM%2Bo72f7vi2uE%2BcFGsk2tc%3D"
}
}Engage Opt Out
{
"eventType" : "OptOut",
"data" : {
"campaign" : {
"id" : "68a46f53f18f351f9cdc4fc3",
"name" : "Customer Demo - 75161",
"senderSourceType" : "SHORT_CODE"
},
"lead" : {
"id" : "697143c7c0e2f64bfa55b470",
"orgId" : 10000,
"workspaceId" : 10200,
"messagingCampaignId" : "68a46f53f18f351f9cdc4fc3",
"messagingListId" : "697143bf090cd379a9d0400b",
"status" : "OPT_OUT",
"statusMessage" : null,
"carrier" : "CELLCO PARTNERSHIP DBA VERIZON WIRELESS ",
"normalizedCarrier" : "Verizon Wireless",
"phone" : "+19546496707",
"fromNumber" : "75161",
"timeZone" : "America/New_York",
"zip" : "12866",
"state" : "NY",
"lat" : 43.075993,
"lon" : -73.774821,
"leadData" : {
"Zip" : "12866",
"Phone" : "9546496707",
"FirstName" : "Geoffrey",
"LastName" : "Mina"
},
"created" : "2026-01-21T21:23:19.881Z",
"sent" : "2026-01-21T21:23:25.897Z",
"result" : "2026-01-21T21:23:26.955Z",
"retryAfter" : null,
"conversationStarted" : true,
"responseIntention" : {
"sentiment" : "Positive",
"nextAction" : "Proceed",
"confidence" : 0.75,
"reason" : "Lead indicates opt-in/consent to receive messages."
},
"disposition" : null,
"dispositionTimestamp" : null
},
"messages" : [ ],
"dispositions" : null
},
"endpoints" : null
}Engage Opt In
{
"eventType" : "OptIn",
"data" : {
"campaign" : {
"id" : "68a46f53f18f351f9cdc4fc3",
"name" : "Customer Demo - 75161",
"senderSourceType" : "SHORT_CODE"
},
"lead" : {
"id" : "6970f550dc88ec49c079d382",
"orgId" : 10000,
"workspaceId" : 10200,
"messagingCampaignId" : "68a46f53f18f351f9cdc4fc3",
"messagingListId" : "6970f539ebd98856ea77c995",
"status" : "DELIVERED",
"statusMessage" : null,
"carrier" : "Cingular Wireless/2",
"normalizedCarrier" : "AT&T",
"phone" : "+19496728545",
"fromNumber" : "75161",
"timeZone" : "America/Denver",
"zip" : "59718",
"state" : "MT",
"lat" : 45.646519,
"lon" : -111.204847,
"leadData" : {
"Zip" : "59718",
"Phone" : "19496728545",
"FirstName" : "Derek",
"State" : "MT",
"companyName" : "AMF Technology",
"LastName" : "Oberholtzer",
"City" : "Bozeman"
},
"created" : "2026-01-21T15:48:32.328Z",
"sent" : "2026-01-21T15:48:43.027Z",
"result" : "2026-01-21T15:48:47.268Z",
"retryAfter" : null,
"conversationStarted" : true,
"responseIntention" : {
"sentiment" : "Positive",
"nextAction" : "Proceed",
"confidence" : 0.78,
"reason" : "Lead expressed interest and requested more information."
},
"disposition" : null,
"dispositionTimestamp" : null
},
"messages" : [ ],
"dispositions" : null
},
"endpoints" : null
}