Your invoice includes various charges such as service fees, usage fees, and regulatory fees. Understanding these components can help you manage your costs effectively.
Service Fees
Monthly Recurring Charges (MRCs):
- Fixed charges for services like phone numbers, SIP trunks, and premium features.
Non-Recurring Charges (NRCs):
- One-time fees for setup, installation, or special services.
Examples:
- Core Implementation (one-time): $5,000
- UC Protect Implementation (one-time): $2,500
- Professional Services (10-hour blocks): $2,500
- aTAM Assignment (monthly): $25,000
Usage Fees
Inbound and Outbound Call Charges:
- Based on the volume of calls made and received, charged per minute or per call.
Voice Rates Examples:
- Inbound (Local TN): $0.00800 per minute
- Outbound (United States Zone 1): $0.00800 per minute
- SIP Outbound: $0.00600 per minute
SMS/MMS Charges:
- Based on the number of messages sent and received, including carrier fees.
Messaging Rates Examples:
- Inbound Unregistered Fee (USA, AT&T, SMS): $0.02280 per message
- Outbound Unregistered Fee (USA, AT&T, SMS): $0.03000 per message
- Outbound Carrier Fee (USA, AT&T, MMS): $0.00500 per message
Short Code Messaging:
- Random Short Code - Recurring (Prorated, First Month): $1,125.00
- Random Short Code - Monthly: $1,125.00
Regulatory Fees
Universal Service Fund (USF):
- A federal charge to support universal telecommunications services.
State Taxes:
- Taxes imposed by your state on telecommunications services.
Regulatory Recovery Fees:
- Charges to recover costs associated with compliance with regulatory obligations.
How to Calculate the Cost of a Call
Inbound Call Pricing Example:
- Rate per Minute: $0.01
- Call Duration: 3 minutes
- Total Cost: 3 minutes * $0.01/minute = $0.03
Outbound Call Pricing Example:
- Rate per Minute: $0.015
- Call Duration: 5 minutes
- Total Cost: 5 minutes * $0.015/minute = $0.075
How to Calculate the Cost of a Message
Inbound Message Pricing Example (SMS, Unregistered, USA, AT&T):
- Rate per Message: $0.02280
- Number of Messages: 100
- Total Cost: 100 * $0.02280 = $2.28
Outbound Message Pricing Example (MMS, Carrier Fee, USA, AT&T):
- Rate per Message: $0.00500
- Number of Messages: 50
- Total Cost: 50 * $0.00500 = $0.25
Tips for Managing Your Invoice
- Review Usage Patterns: Regularly review your call and message volumes.
- Optimize Plan: Ensure your plan matches your usage patterns to avoid overages.
- Monitor Additional Fees: Keep an eye on regulatory and surcharge fees to manage unexpected costs.
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