When DataBoost identifies a contact number as "bad" — such as disconnected, invalid, or frequently marked as spam — the system automatically flags this number as inactive. As a user, you have the flexibility to decide the next steps:
- Option to Send to CCaaS: You can choose whether to forward this flagged number to your Contact Center as a Service (CCaaS) solution for further action, or to exclude it from your calling lists. By checking the box you can select to send only active numbers to the dialer. If not, you can use the data as a flag to control how you treat that number, if inserted.
- Record Re-insertion: If you're updating your data or reloading records, you can re-insert the same number into DataBoost for verification. To ensure efficiency and cost-effectiveness, we only charge for checking each unique record once every 30 days. This policy means you can frequently update your data without worrying about additional costs for the same record within this period.
- Reactivation of Numbers: Our system periodically reviews flagged numbers. If a previously bad number is found to be active or valid upon a subsequent check (performed at least every 30 days), it can be reactivated and reintegrated into your calling lists, ensuring you don't miss out on potential contacts due to outdated information.
This process is designed to maintain the integrity of your contact lists while minimizing unnecessary costs and maximizing your outreach effectiveness.
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